Refund Policy
Refund Policy – iNeck Fashion
At iNeck Fashion, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a transparent and hassle-free refund policy.
Eligibility for Refunds
You may request a refund if:
- The item you received is defective, damaged, or significantly different from the description.
- You return the product in its original condition and packaging within [7 days] of delivery.
- You provide proof of purchase, such as an order confirmation email or receipt.
Non-Refundable Items
We cannot offer refunds for:
- Items that have been used, altered, or washed.
- Clearance or sale items.
- Personalized or custom-made products.
How to Request a Refund
- Contact Us: Email us at support@ineckfashion.com with your order number, details of the issue, and photos if applicable.
- Approval Process: Our team will review your request and respond within [7 business days].
- Return Shipping: If approved, you’ll receive instructions on returning the product. Customers are responsible for return shipping costs unless the issue is due to our error.
Refund Processing
- Refunds will be processed to your original payment method within [14 days] after we receive and inspect the returned item.
- Please allow additional time for your bank or payment provider to reflect the refund.
Exchanges
If you prefer an exchange instead of a refund, we’ll gladly assist with a replacement item, subject to availability.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment account.
- Contact your payment provider, as processing times may vary.
- Still no refund? Contact us at support@ineckfashion.com, and we’ll resolve the issue promptly.