Return Policy

Return Policy – iNeck Fashion

At iNeck Fashion, we aim to ensure that you’re completely satisfied with your purchase. If for any reason you need to return an item, our return policy is designed to be straightforward and customer-friendly.

Eligibility for Returns

You may return a product if:

  • It is unused, unwashed, and in its original packaging.
  • The return request is made within [7 days] of delivery.
  • Proof of purchase, such as an order confirmation email or receipt, is provided.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale or clearance.
  • Customized or personalized products.
  • Products that show signs of wear, damage, or alteration.

How to Initiate a Return

  1. Contact Us: Email support@ineckfashion.com with your order details and reason for the return.
  2. Approval Process: Our team will review your request and provide instructions for returning the product.
  3. Shipping the Item: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

Return Conditions

  • All items must be returned in their original packaging with tags and labels intact.
  • The returned item will be inspected upon receipt to ensure it meets the conditions for return.
  • Items not meeting these conditions may be denied a return.

Refund for Returns

  • Approved returns will be processed for a refund to your original payment method.
  • Refunds are typically issued within [14 days] after we receive and inspect the returned item.

Exchanges

If you would prefer an exchange instead of a refund, we’re happy to assist, subject to item availability. Simply indicate your preference when contacting us.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and details. We will provide a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance, please reach out to us:
📧 Email: support@ineckfashion.com
📞 Phone: +91 723 882 8664